WhatsApp Business Cloud API

The AI that runs your

24/7. In any language.

A fully configurable, multi-tenant WhatsApp chatbot platform with RAG-powered intelligence, multilingual support, and live agent handoff — built to replace repetitive human support at any scale.

RAG Engine Multi-tenant 18+ Languages Live Agent WhatsApp Flows Broadcast Campaigns PHP + MySQL Self-hosted
4
Bot Modes
18+
Languages
6
Industry Templates
Tenants Supported
Hello! I'm Aria, your admissions assistant. How can I help you today? 🎓
9:41 ✓✓
📋 Program Information
💰 Fees & Scholarships
📅 Application Dates
मुझे B.Tech के बारे में जानकारी चाहिए
9:42
B.Tech Computer Science की eligibility: 10+2 में Physics, Chemistry, Maths के साथ 60% minimum. Fees: ₹1,20,000/year. Scholarship available for merit students. 🎯
9:42 ✓✓
Type a message...
RAG retrieved — 280ms
Hindi auto-detected
3 docs matched
🧠
RAG-Powered Intelligence
Answers from your own documents — PDFs, URLs, Google Drive, and more.
🌍
18+ Languages
Auto-detects user language and responds naturally — Hindi, Tamil, Arabic, and beyond.
🏢
Multi-tenant
One platform, unlimited clients — each with their own bot, KB, and analytics.
👨‍💼
Live Agent Handoff
Seamless escalation to human agents with real-time dashboard and AI assist.
📊
Full Analytics
Conversation metrics, knowledge gaps, agent performance, and broadcast reports.
Interaction Modes

Four modes. One platform.
Fully configurable per client.

Every client gets the exact bot behaviour they need — from a simple menu to a full RAG-powered AI assistant. Switch modes anytime from the admin panel.

A
Menu / Flow Bot
Pure button and list-driven navigation — no free text. Admin builds flows visually using a node-based flow editor with conditionals, API calls, and data collection.
Button TreesList MenusConditional Routing Variable CollectionAPI Triggers
Ideal for: Structured intake, appointment booking, registration, surveys
B
FAQ Bot
Predefined Q&A pairs with fuzzy matching, intent clustering, and "Did you mean?" suggestions. Category browsing with buttons. Zero LLM cost.
Fuzzy MatchingIntent ClustersCategory Browsing Suggested Questions
Ideal for: Simple info bots, cost-sensitive deployments
C
AI-RAG Bot
Full free-text natural language conversation. Every query runs the RAG pipeline — retrieves relevant chunks, generates grounded answers with citations, and maintains multi-turn context.
Free-text NLUVector RetrievalCitations Multi-turn ContextVoice Support
Ideal for: Complex Q&A, document-heavy knowledgebases
RAG Engine

Your knowledge. Instantly
retrievable. Always accurate.

Upload any document, point to any URL, and the bot knows it in minutes. Answers are grounded in your content — no hallucinations, always cited.

How the RAG pipeline works

Documents are ingested, chunked, embedded into vectors, and stored. On every query, the most relevant chunks are retrieved and injected into the LLM prompt to generate a grounded answer.

Query Pipeline
User sends message
Incoming WhatsApp text → language detected → session context loaded
Hybrid vector + keyword search
Query embedded → cosine search on pgvector + MySQL FULLTEXT → RRF re-ranking → top-K chunks selected
Context injection & generation
Chunks + conversation history injected into LLM prompt → answer generated in user's language
Answer delivered with citations
Response sent to WhatsApp · source document noted · confidence logged · low-confidence → escalation trigger
LLM Flexibility
Choose per tenant: GPT-4o, Gemini 1.5 Pro/Flash, Claude Sonnet/Haiku, or local Ollama. Cost-optimised routing included.
🛡️
Hallucination Guard
If no knowledgebase match above confidence threshold → bot says "I don't have that information" rather than inventing an answer.
🔍
Knowledge Gap Log
Every low-confidence query is logged. Admin reviews, corrects, and adds to the knowledgebase — closing gaps continuously.

Document Sources

Ingest knowledge from anywhere your content lives.

📄
PDF Files
Text extraction + chunking
📝
Word Docs
PHPWord parsing
🌐
Web URLs
Crawl + clean extract
▶️
YouTube
Transcript ingestion
📊
CSV / Excel
Row-by-row Q&A
☁️
Google Drive
Folder watch + sync
📦
Notion
Notion API
🔌
REST API
Scheduled pull
🎤
WhatsApp Audio
STT → ingest
✍️
Manual Q&A
Admin UI form
Knowledgebase Admin UI
Document library — upload, preview, delete, re-index
Chunk browser — see exactly what the bot retrieves
Test query interface — type a question, see results
Knowledge gap log with admin correction workflow
Scheduled nightly re-index of web sources
Multilingual Engine

Your users speak
their language. So does
your bot.

Language detection is automatic. The bot replies in the user's detected language without configuration. Users can also switch language at any time by typing a command or tapping a button.

🔍
Auto-detection
Detects language from first message using language-identification models. Zero configuration needed.
🔄
Language Switching
User types "Switch to Tamil" or "اردو" — bot instantly responds in the new language.
📜
RTL Support
Arabic and Urdu responses formatted correctly. Button labels and list items rendered right-to-left.
📋
Template Variants
WhatsApp templates submitted in all required languages to Meta for broadcast campaigns.
Supported Languages
🇮🇳
Hindi
हिंदी
🇮🇳
Tamil
தமிழ்
🇮🇳
Telugu
తెలుగు
🇮🇳
Marathi
मराठी
🇮🇳
Bengali
বাংলা
🇮🇳
Gujarati
ગુજરાતી
🇮🇳
Punjabi
ਪੰਜਾਬੀ
🇮🇳
Kannada
ಕನ್ನಡ
🇮🇳
Malayalam
മലയാളം
🇮🇳
Odia
ଓଡ଼ିଆ
🇮🇳
Urdu
اردو
🇬🇧
English
English
🇸🇦
Arabic
العربية
🇪🇸
Spanish
Español
🇫🇷
French
Français
🇵🇹
Portuguese
Português
+ Swahili, Bahasa Indonesia, and more on request
Industry Templates

Go live in hours,
not months.

Six ready-to-deploy template packages — each includes pre-built flows, FAQ pairs, RAG prompts, and WhatsApp message templates for your industry.

🎓
University & Education
Complete admissions assistant, student support, and campus information bot for institutions of any size.
Admissions FAQ & program eligibility
Fee structure, scholarships, payment methods
Application status via SIS API hook
Exam schedules & academic calendar
Campus life — hostel, transport, clubs
Event calendar & emergency contacts
View University Template →
🏢
Business Customer Support
Full customer-facing support automation — from product queries to complaint resolution.
Product catalog browsing & pricing
Order status & shipment tracking
Returns, refunds & complaint logging
Service booking & appointment scheduling
Invoice request & download link
Loyalty points & store locator
View Business Template →
👥
HR & Internal Helpdesk
Employee self-service for leave, payroll, IT support, and company policy queries.
Leave balance check & application
Salary slip & payroll queries
IT ticket creation & status tracking
Policy library with RAG search
Training calendar & registration
Expense claim & reimbursement status
View HR Template →
⚖️
Legal & Compliance
Legal FAQ, case status, lawyer matching, and document guidance — plain language, always compliant.
Legal FAQ in plain language
Case status via case number lookup
Lawyer matching — area, location, budget
Document checklist for proceedings
Court date reminders
Free consultation booking
View Legal Template →
🏥
Healthcare
Appointment booking, lab results, prescription refills, and patient communication automation.
Appointment booking with availability
Lab result notification & secure link
Prescription refill request
Insurance coverage & claim status
Medication reminders (opt-in)
Emergency contact & triage routing
View Healthcare Template →
🛒
E-commerce & Retail
Product discovery, order tracking, payment links, and post-purchase engagement via WhatsApp.
Product catalog & search
Order tracking with courier integration
Razorpay / Stripe payment links
Review collection post-delivery
Wishlist & price-drop notifications
Personalised promotional campaigns
View E-commerce Template →
🏠
Real Estate
Property search, site visit booking, home loan eligibility, RERA guidance, and post-purchase support on WhatsApp.
Live listing search (MagicBricks / 99acres / CRM)
Site visit scheduling with agent calendar sync
Home loan eligibility & bank rate comparison
RERA verification & stamp duty calculator
Rental search & lease guidance
Post-purchase progress & snag list support
View Real Estate Template →
🍽️
Restaurant & Food Service
Table reservations, digital menu, in-chat ordering with Razorpay, loyalty rewards, AI upsell, and automated review collection.
Table booking with PMS calendar sync
Live menu with dietary filters (veg / Jain)
Order & checkout with Razorpay in chat
Loyalty programme with tier system
AI upsell & post-meal NPS automation
View Restaurant Template →
Browse All 16 Industry Templates →
Live Agent

AI handles 80%. Humans
handle the rest — seamlessly.

When the bot can't resolve an issue, it hands off to a human agent in real-time — with full conversation history, language context, and an AI assist sidebar.

🔀
Smart Escalation Triggers
User keywords, confidence drops, frustration sentiment detection, or specific flow nodes trigger handoff automatically.
🖥️
Real-time Agent Dashboard
Web-based queue view, conversation takeover, AI-assist sidebar for reply suggestions, internal notes, and transfer between agents.
⏱️
Queue Management
Show users their position and wait time. Round-robin or skills-based routing. Callback option when no agents available.
🔄
Bot Resume on Close
When agent closes the conversation, bot resumes with a summary. User can restart the bot at any time.
Agent Dashboard
2 agents online · 5 in queue
Priya Sharma now
Escalated: Fee refund query
Rajan Kumar 2m
Application status issue
Fatima Al-H 5m
اللغة العربية · Fee query
John D 8m
Hostel allocation complaint
👤
Priya Sharma — +91 98XXXXXXXX
Hindi detected · Escalated from bot
Bot handed off — low confidence on refund policy
मुझे मेरी fees वापस चाहिए, admission cancel हो गया
Hello Priya, I understand. Let me check your refund status. Could you share your application number?
APP2024-7812
Type reply...
Send
Broadcast & Campaigns

Reach thousands.
One message at a time.

Send targeted WhatsApp broadcasts to segmented audiences — scheduled, drip, or instant. Every campaign tracked with delivery, read, and reply rates.

🎯
Audience Segmentation
Filter by language, tags, last active date, flow completion, or any custom attribute collected in conversations.
💧
Drip Campaigns
Multi-message sequences with delays and conditions. Trigger next step based on user reply or behaviour.
🧪
A/B Testing
Send two template variants to split audiences. Measure response rates and auto-select the winner.
🚫
Opt-in / Opt-out
GDPR/TRAI-compliant consent management. Users opt out in any language — honoured within 24 hours.
Campaigns
+ New Campaign
Admission Reminder 2025
Segment: Interested leads · Hindi
● Live
12,480
Delivered
68%
Read Rate
Fee Due Reminder — Q3
Segment: Active students · All langs
◷ Scheduled
4,210
Audience
Jun 1
Sends
New Course Launch — MBA
Segment: Alumni + Enquiries
Completed
8,900
Delivered
41%
Replied
Analytics & Reporting

Know everything your
bot is doing.

Conversation metrics, RAG performance, knowledge gaps, agent utilisation, campaign stats — all in one dashboard, exportable to PDF or CSV.

💬 Conversations Today
2,847
↑ 14% vs yesterday
✅ Bot Resolution Rate
83%
↑ 6% this week
⏱️ Avg Response Time
1.2s
Stable
🚨 Escalations
17%
↓ 3% improving
Conversations — Last 7 Days
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Knowledge Gaps
Hostel fee structure
12×
Lateral entry process
Part-time MBA options
Exchange program dates
Sports quota eligibility
Integrations

Connects to everything
you already use.

CRM, payments, calendars, ERP, and your own APIs — the platform pushes and pulls data from your existing stack without disruption.

🏆
Salesforce
CRM · Lead Sync
🟠
HubSpot
CRM · Contact Sync
🟣
Zoho CRM
CRM · Deal Pipeline
🟢
Freshdesk
Support · Ticketing
📅
Google Calendar
Scheduling · Invites
🗓️
Calendly
Scheduling · Slots
💳
Razorpay
Payments · India
💵
Stripe
Payments · Global
📚
Google Drive
Knowledgebase · Sync
📦
Notion
Knowledgebase · Wiki
🎓
University SIS
ERP · Student Data
🔌
Custom REST API
Webhooks · Any System
Pricing

Simple tiers. No hidden costs.
GST-ready invoicing.

Each tier is for a single tenant. Volume pricing and white-label enterprise agreements available — contact us.

Starter
Basic
For small teams and businesses that need a structured, menu-driven WhatsApp bot with a basic FAQ layer.
  • FAQ Bot + Menu Flow Mode
  • Up to 500 conversations/month
  • 1 Knowledgebase (manual Q&A)
  • 3 Languages
  • WhatsApp template management
  • Basic conversation analytics
  • RAG / document ingestion
  • Live agent dashboard
  • Broadcast campaigns
  • CRM integrations
Scale
Enterprise
For multi-tenant deployments, white-label requirements, unlimited scale, and deep integrations.
  • Unlimited tenants & conversations
  • All modes + custom mode config
  • All 6 industry templates
  • Unlimited agents + AI assist
  • Unlimited broadcast campaigns
  • All CRM + payment integrations
  • White-label (your branding)
  • Self-hosted deployment option
  • SLA & dedicated engineer support
  • Custom LLM (local Ollama)
Ready to Deploy

Replace your front-desk
with AI that never sleeps.

Talk to our engineers. We'll configure the right mode, load your knowledgebase, and have your bot live — faster than you'd expect.

No ticketing system. Direct engineer access. GST-compliant billing.