Home› WhatsApp AI Platform› Templates› Legal & Compliance
⚖️ Legal & Compliance Template

Legal Guidance for Everyone,
Delivered in Plain Language

Deploy a WhatsApp legal assistant that answers rights questions, tracks case status, matches lawyers, and guides citizens through RTI, consumer forum, and more — 24/7, in any language.

7
Legal Use-Case Flows
18+
Languages Supported
4h
Deploy Time
∞
Queries Handled
7 Pre-built Scenarios

From Legal FAQ to Consultation Booking

Every scenario is a complete, ready-to-deploy conversation flow for legal aid organisations, law firms, and compliance teams.

SCENARIO 01
📖
Legal FAQ
Plain-language answers to legal rights questions — property, family, consumer, labour, criminal — without jargon.
RAG Engine18+ Languages
View Demo →
SCENARIO 02
🏛️
Case Status Lookup
Check real-time case status by case number via eCourts API, next hearing dates, and order copies.
eCourts APILive Data
View Demo →
SCENARIO 03
👨‍⚖️
Lawyer Matching
Match clients to lawyers by practice area, location, language, and budget with instant profile cards and contact options.
Smart MatchingAttorney DB
View Demo →
SCENARIO 04
📝
Document Checklist
Tailored document checklists for any legal proceeding — divorce, property registration, consumer forum, RTI, RERA.
Guided FlowPersonalised
View Demo →
SCENARIO 05
📮
RTI Filing Guide
Step-by-step guidance on filing a Right to Information application — which PIO, how to pay, what to write, how to appeal.
Step-by-StepRTI Portal
View Demo →
SCENARIO 06
🛒
Consumer Forum Guide
Guide users through filing consumer complaints — identifying the right forum, limitation periods, compensation claims.
Consumer LawFiling Guide
View Demo →
SCENARIO 07
📅
Consultation Booking
Book a free 15-minute legal consultation with a lawyer or legal aid volunteer — slot selection, confirmation, and reminders automated.
Calendar APIAuto-Confirm
View Demo →
Interactive Demos

Live Legal Conversation Flows

Real scenarios from legal aid deployments — every flow is pre-built and ready to activate.

‹
⚖️
Legal Assistant
online
📞 ⋮
⚖️ Welcome! I'm your legal assistant. I can answer questions about your rights in plain language.

What area of law can I help you with?
🏠 Property & Land
👨‍👩‍👦 Family Law
🛒 Consumer Rights
💼 Labour & Employment
10:00 AM
My landlord is refusing to return my security deposit
10:01 AM ✓✓
This is a very common issue. Here's what you should know:

🏠 Security Deposit Rights

• Your landlord must return the deposit within the time specified in your rental agreement (usually 30–60 days after vacating)
• They can only deduct for actual damages beyond normal wear and tear
• If they refuse, you can:
1️⃣ Send a legal notice (₹500–1,000 via lawyer)
2️⃣ File in Consumer Forum (free for claims under ₹50,000)
3️⃣ Approach Rent Authority in your city

💡 Keep your move-out photos as evidence.

Source: Transfer of Property Act · Rent Control Acts
10:01 AM
What is a legal notice exactly?
10:02 AM ✓✓
📋 Legal Notice Explained

A legal notice is a formal written communication sent through a lawyer to the other party, stating your grievance and demanding remedy within a specific time (usually 15–30 days).

• Cost: ₹500–2,000 via a lawyer
• Effect: Creates legal record, often resolves disputes without court
• If ignored: Strengthens your court case

Would you like me to connect you with a lawyer who handles landlord disputes?
👨‍⚖️ Find a Lawyer
📝 Document Checklist
10:02 AM
Type a message...
➤
SCENARIO 01

Legal FAQ

Citizens ask any legal question and receive accurate, plain-language answers sourced from legal documents, Acts, and precedents — with citations and actionable next steps.

RAG Engine 18+ Languages Source Citations
📚
Comprehensive Legal Knowledgebase
RAG engine searches across Indian Constitution, IPC, CPC, Consumer Protection Act, RTI Act, labour laws, and state-specific rules — updated quarterly.
🌐
18+ Language Support
Answers delivered in the user's language — Hindi, Tamil, Telugu, Marathi, Bengali, Kannada, Gujarati, and more. Legal terms explained in the local vernacular.
detect(lang) → translate(answer) → respond
🛡️
Liability-Safe Responses
Bot includes appropriate disclaimers, never gives definitive legal advice, and always recommends consulting a qualified lawyer for specific situations.
‹
⚖️
Legal Assistant
online
📞 ⋮
Check my case status
3:00 PM ✓✓
Please provide your case details:
• Case Number
• Court (e.g., Delhi HC, District Court Pune)
• Year of filing
3:00 PM
CS/254/2023 · District Court Bengaluru
3:01 PM ✓✓
🔍 Fetching from eCourts... Found!
CS/254/2023 — District Court Bengaluru
Case TypeCivil Suit
Filed On14 Mar 2023
Next Hearing📅 Jun 18, 2025
Last OrderDocuments filed
StatusLISTED
Set a reminder for the hearing date?
🔔 Set Reminder
📄 Get Order Copy
3:01 PM
Set Reminder
3:01 AM ✓✓
✅ Reminder set! I'll message you on Jun 17 (1 day before) and Jun 18 (day of hearing) at 9 AM.
3:02 PM
Type a message...
➤
SCENARIO 02

Case Status Lookup

Citizens track their court cases in real time via eCourts API — next hearing date, last order, and case history. Automated reminders ensure no hearing is missed.

eCourts API Hearing Reminders Order Download
🔌
eCourts API Integration
Real-time case data from the National Judicial Data Grid — case status, hearing dates, orders, and judge assignments for all Indian courts.
ecourts.getCaseStatus(caseNo, court, year)
🔔
Automated Hearing Reminders
Bot schedules WhatsApp reminders 1 day and 3 hours before each hearing — ensuring parties and their lawyers never miss a court date.
📄
Order Copy Delivery
When a new court order is uploaded, users receive a WhatsApp notification with a direct download link — no need to log into the eCourts portal.
‹
⚖️
Legal Assistant
online
📞 ⋮
I need a divorce lawyer in Hyderabad
11:30 AM ✓✓
I'll help you find the right lawyer. A few quick questions:

What's your approximate budget for legal fees?
Under ₹25,000
₹25k–₹75k
Above ₹75,000
11:30 AM
₹25k–₹75k
11:31 AM ✓✓
Do you prefer to consult in Telugu or English?
Telugu
English
Both OK
11:31 AM
Telugu
11:31 AM ✓✓
🎯 Found 3 matching lawyers in Hyderabad:

👨‍⚖️ Adv. Suresh Reddy
Family Law · 12 yrs exp
⭐ 4.8 · Telugu/English
Fee: ₹35,000–50,000

👩‍⚖️ Adv. Kavitha Rao
Divorce Specialist · 8 yrs
⭐ 4.9 · Telugu
Fee: ₹40,000–60,000

Connect with one?
📞 Contact Adv. Reddy
📞 Contact Adv. Rao
11:32 AM
Type a message...
➤
SCENARIO 03

Lawyer Matching

A smart matching engine connects clients to the right lawyer — filtered by practice area, city, language preference, and budget — with verified profiles and direct contact.

Smart Matching Attorney DB Verified Profiles
🎯
Multi-Criteria Matching
Filter by practice area (family, criminal, property, IPR, consumer), location, language preference, experience, and fee range — precise matches in seconds.
✅
Bar Council Verified
All lawyers in the directory are verified against Bar Council of India enrollment numbers. Client reviews and ratings updated after each consultation.
📞
Direct WhatsApp Connect
One tap shares the client's number with the chosen lawyer (with consent), initiating a direct consultation request — no portals, no cold calls.
‹
⚖️
Legal Assistant
online
📞 ⋮
What documents do I need to register a property in Delhi?
4:00 PM ✓✓
🏠 Property Registration Checklist — Delhi

For Buyer:
✅ Sale Deed (drafted by lawyer)
✅ Aadhaar Card (buyer + seller)
✅ PAN Card (mandatory for >₹50 lakh)
✅ Passport-size photographs (4 each)
✅ Encumbrance Certificate
✅ NOC from Society / Builder
✅ Property Tax receipts (last 3 years)
✅ Bank NOC (if loan)

For Seller:
✅ Original Title Deed
✅ Previous Sale Deed chain
✅ Khata / Patta documents

📋 Fee: Stamp duty 4–6% + Registration 1%

Want me to explain any of these documents?
4:01 PM
Type a message...
➤
SCENARIO 04

Document Checklist

State-specific, procedure-specific document checklists for any legal proceeding — property registration, divorce, consumer complaint, RERA, RTI, and more.

State-Specific 20+ Procedures Instant Delivery
🗺️
State-Specific Requirements
Document requirements vary by state. The bot asks for the state and delivers the correct checklist — Delhi, Maharashtra, Karnataka, Tamil Nadu, and all others.
📋
20+ Legal Procedures Covered
Property registration, divorce, consumer forum, RTI, RERA complaint, MCA company registration, trademark filing, labour dispute, and more.
💾
Shareable PDF Checklist
The checklist is sent as a downloadable PDF to the user's WhatsApp — they can share it with their lawyer or refer to it offline.
checklist.generate(procedure, state) → PDF → WA
‹
⚖️
Legal Assistant
online
📞 ⋮
How do I file an RTI about my ration card status?
9:00 AM ✓✓
📮 RTI Filing Guide — Ration Card (PDS)

Your application goes to the PIO, Food & Civil Supplies Dept in your state.

Step 1️⃣: Draft your application
"I request information on the status of my ration card application number [XXXX], submitted on [date]."

Step 2️⃣: Pay the fee
• Central: ₹10 (postal order / IPO)
• BPL applicants: Exempt

Step 3️⃣: Submit
• Online: rtionline.gov.in
• By post to the PIO

Step 4️⃣: Track
You'll get a reply within 30 days.
First appeal (if no reply): Additional 30 days.
9:01 AM
What if they don't reply?
9:02 AM ✓✓
📢 If no reply in 30 days:

1️⃣ File a First Appeal to the First Appellate Authority
2️⃣ If still no response in 45 days → Second Appeal to the State/Central Information Commission

⚠️ The PIO can be fined ₹250/day (max ₹25,000) for delays without reason.

Want help drafting the appeal letter?
9:02 AM
Type a message...
➤
SCENARIO 05

RTI Filing Guide

End-to-end guidance on filing Right to Information applications — identifying the right authority, drafting the question, paying fees, and navigating appeals.

RTI Act Knowledge Appeal Guidance Draft Templates
🎯
Correct PIO Identification
Bot identifies the right Public Information Officer for any subject — central or state, department-specific — based on the user's query topic and state.
✍️
Application Drafting Assistance
Bot helps users draft a precise, legally sound RTI application in plain language, optimising for specificity and compliance with RTI Act requirements.
📈
Appeal Escalation Path
Full guidance on First Appeal, Second Appeal to Information Commission, and how to file a complaint before the CIC — with timelines and procedures.
‹
⚖️
Legal Assistant
online
📞 ⋮
An online store refused to refund me ₹12,000 for a defective laptop
2:00 PM ✓✓
That's a clear consumer rights violation. Here's your path forward:

⚖️ Consumer Forum — District Level
For claims up to ₹50 lakhs.

📋 What you need:
✅ Order invoice / receipt
✅ Defect proof (photos, repair estimates)
✅ Complaint emails to seller
✅ Your ID proof

💰 Filing fee: ₹200 (for claims up to ₹5 lakh)
⏱️ Limitation: 2 years from date of defect

You can file online at edaakhil.nic.in or visit your District Consumer Forum.

What compensation can you claim?
💰 What Can I Claim?
📝 Help Me Draft Complaint
2:01 PM
Type a message...
➤
SCENARIO 06

Consumer Forum Guide

Empowers consumers to file complaints and seek redressal under the Consumer Protection Act 2019 — with guidance on the right forum, limitation periods, and claim amounts.

Consumer Protection Act eDaakhil Complaint Drafting
🏛️
Right Forum Identification
Bot identifies the correct forum — District (under ₹50L), State Commission (₹50L–₹2Cr), or National Commission (above ₹2Cr) — and guides the user accordingly.
💰
Compensation Calculator
Bot helps users understand what they can claim: product refund, replacement, compensation for mental agony, litigation costs — based on Consumer Protection Act provisions.
✍️
Complaint Drafting Help
Bot assists in drafting the consumer complaint in the prescribed format — collecting facts, defects, and relief sought — ready for submission to eDaakhil.
complaint.draft(facts, relief, forum) → PDF
‹
⚖️
Legal Assistant
online
📞 ⋮
I want a free legal consultation
5:00 PM ✓✓
We offer free 15-minute consultations with legal volunteers. What is your query about?
🏠 Property
👨‍👩‍👦 Family / Divorce
🛒 Consumer
💼 Labour
5:00 PM
Family / Divorce
5:01 AM ✓✓
Available slots this week:

📅 Jun 6 (Thu)
🕙 10:00 AM · 11:30 AM · 3:00 PM

📅 Jun 7 (Fri)
🕙 10:00 AM · 2:00 PM · 4:30 PM

All sessions via Google Meet (English / Hindi).
Thu · 10:00 AM
Thu · 3:00 PM
Fri · 10:00 AM
5:01 PM
Thu · 10:00 AM
5:02 AM ✓✓
✅ Consultation Confirmed!

📅 Thu, Jun 6 · 10:00 AM
👨‍⚖️ Adv. Meera Sharma (Family Law)
🔗 Google Meet link sent to your WhatsApp

I'll remind you 1 hour before. See you then!
5:02 PM
Type a message...
➤
SCENARIO 07

Consultation Booking

Seamless booking of free legal consultations — practice area selection, slot availability from live calendar, instant confirmation, and automated reminders.

Calendar API Auto-Confirm Google Meet
📅
Live Availability
Slots fetched from the lawyer or legal volunteer's Google Calendar in real time — only available times are shown. Bookings block the slot instantly to prevent double-booking.
calendar.getSlots(lawyerId, area) → available[]
✅
Practice-Area Routing
Based on the user's query category, the bot surfaces volunteers or lawyers with the matching specialisation — family, criminal, property, labour, IPR.
🔔
Automated Reminders
Both parties receive WhatsApp reminders — 24h before and 1h before the session — with the Meet link embedded in the message.
Architecture

How the Legal Bot Works

Every citizen message is intelligently routed through a multi-system pipeline delivering legally accurate responses in under 3 seconds.

LEGAL BOT — MESSAGE PROCESSING PIPELINE
👤
Citizen Message
Any language
🌐
Language Detect
18+ languages
🎯
Intent Classify
FAQ / Case / Book
⚙️
Route Handler
RAG / API / Flow
🔌
Legal APIs
eCourts · RTI · KB
💬
WA Response
< 3 sec
FAQ INTENT
Legal question → RAG search across Acts, judgments, guides → plain-language answer + citations + disclaimer
CASE INTENT
Case number → eCourts API lookup → status card → optional reminder scheduling
LAWYER INTENT
Practice area + city + budget → lawyer DB match → profile cards → direct connect
BOOKING INTENT
Area of law → calendar availability → slot selection → Google Calendar block → Meet link delivery
Proven Impact

Democratising Legal Access at Scale

85%
Legal Queries Answered Without Human Lawyer Involvement
2.4s
Average Response Time for Any Legal Question
18+
Indian Languages Supported Including Hindi, Tamil, Telugu, Bengali
4.8/5
User Satisfaction Score Across All Interactions
Go Live in 4 Steps

From Zero to Legal Bot in One Day

1

Configure Legal Domain

Select the legal areas your organisation covers — property, family, criminal, labour, consumer, RTI, RERA, or all. The bot's knowledgebase and flows are scoped accordingly.

  • Jurisdiction: Indian national law + state-specific rules
  • Practice area whitelisting
  • Disclaimer language customisation
2

Upload Legal Documents

Add your legal knowledge sources — Acts, judgment summaries, legal guides, FAQ documents. The RAG engine indexes them and keeps answers grounded in official sources.

  • PDF, Word, Google Drive support
  • Pre-loaded with common Indian law documents
  • Quarterly update package available
3

Add Lawyers / Volunteers

Onboard your panel of lawyers or legal aid volunteers with their practice areas, languages, locations, and calendar links. Matching and booking flows are ready immediately.

  • Bulk import via CSV or API
  • Google / Outlook calendar integration
  • Bar Council verification workflow
4

Set Languages & Go Live

Configure the primary language and auto-detection settings. Set the bot name, persona, and disclaimer language. Flip the switch — citizens can start chatting immediately.

  • Language auto-detection on by default
  • Per-language welcome message
  • Usage analytics from day one

Ready to Deploy for
Your Legal Organisation?

Get the full Legal & Compliance template pre-loaded into your METPL WhatsApp Platform instance. Live in one business day.

Get This Template View All Templates