Deploy a WhatsApp bot that handles product queries, order tracking, returns, complaints, and loyalty rewards — fully automated, 24×7, in any language.
From first-time product inquiry to post-purchase loyalty — each scenario is a fully wired conversation flow ready to deploy in hours.
Real conversation examples from each scenario — every flow is pre-built and ready to activate for your brand.
A customer asks about a specific product. The bot retrieves rich details from the product catalog, shows price and specs, then handles a comparison query — all from the knowledgebase, no typing from your team.
Customer shares their order ID and gets a real-time visual tracking timeline — including the delivery agent's number — without touching your support team. Connects directly to your OMS and courier APIs.
Customer initiates a return for a damaged product entirely within WhatsApp — including uploading a photo. The bot validates the return window, accepts the image, raises the return request, and sends confirmation with pickup details.
Customer vents frustration. The bot detects negative sentiment, responds empathetically, collects order details, creates a prioritised ticket in your CRM, and sets SLA-based resolution expectations — all automatically.
Customer books an installation appointment entirely within WhatsApp via a native Flow form. Live engineer availability is checked, a rated engineer is assigned, and reminders are sent automatically.
Customer requests a GST-compliant invoice. The bot fetches the order, generates the PDF on the fly, uploads it to S3, and delivers a secure download link — all within 10 seconds, no human required.
Customer checks their reward points balance, sees recent earnings, and browses redemption options — all inside WhatsApp. Drives repeat purchases and brand stickiness without a separate loyalty app.
Every customer message is intelligently routed through a multi-system pipeline delivering sub-3-second responses.
Typical outcomes within 30 days across retail, electronics, and e-commerce deployments.
The Business Support template arrives pre-wired. Connect your systems, brand it, go live.
Add your Meta Cloud API credentials. The template auto-creates all flows, quick-reply menus, and default response templates for your brand.
Map your OMS, CRM, and product catalog APIs using the visual API connector in the admin panel. No code required for standard REST integrations.
Drop in your product manuals, FAQs, warranty policies, and return policies. The RAG engine indexes them — enabling the bot to answer complex queries without you writing a single rule.
Set your brand name, bot persona, tone, and language preferences. Run 10 sample queries in the test console, verify API responses, flip the switch.
Get the full Business Support template pre-loaded into your METPL WhatsApp Platform instance. Live in one business day.