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๐Ÿฅ Healthcare Template

Your Hospital on WhatsApp โ€”
Appointments, Reports & Care 24/7

Deploy a healthcare bot that handles appointment booking, lab results, prescription refills, insurance queries, and medication reminders โ€” without a single phone call to the hospital.

7
Healthcare Flows
70%
Calls Auto-resolved
4h
Deploy Time
24/7
Patient Access
7 Pre-built Scenarios

Every Patient Touchpoint, Covered

From booking appointments to receiving lab results โ€” each scenario is a fully wired conversation flow that integrates with your Hospital Management System.

SCENARIO 01
๐Ÿ“…
Appointment Booking
Book a doctor appointment by specialty, date, and preferred doctor โ€” slots from live HMS, instant confirmation.
HMS APILive Slots
View Demo โ†’
SCENARIO 02
๐Ÿ”ฌ
Lab Results
Patients receive a WhatsApp notification the moment results are ready with a secure download link โ€” no portal login needed.
LIS IntegrationSecure Link
View Demo โ†’
SCENARIO 03
๐Ÿ’Š
Prescription Refill
Request repeat prescriptions by medicine name or previous Rx ID โ€” pharmacy notified, digital prescription sent on WhatsApp.
Pharmacy APIDigital Rx
View Demo โ†’
SCENARIO 04
๐Ÿ›ก๏ธ
Insurance Query
Verify coverage, check pre-authorisation status, initiate claims, and get cashless admission documents โ€” all on WhatsApp.
Insurance APICashless
View Demo โ†’
SCENARIO 05
๐Ÿฉบ
Symptom Triage
Basic symptom assessment that recommends the right specialty, urgency level, and nearest facility โ€” not a diagnosis, but smart guidance.
Triage FlowRAG Engine
View Demo โ†’
SCENARIO 06
โฐ
Medication Reminders
Opt-in reminder service for medications, follow-up appointments, and vaccination schedules โ€” personalised per patient.
Scheduled WAOpt-in
View Demo โ†’
SCENARIO 07
๐Ÿš‘
Emergency Contacts
One-tap access to ambulance, emergency ward, 24-hour helpline, and blood bank โ€” immediate critical information when needed most.
EmergencyInstant
View Demo โ†’
Interactive Demos

Live Patient Conversation Flows

Real patient interactions โ€” every flow is pre-built and integrates with your Hospital Management System in hours.

โ€น
๐Ÿฅ
City Hospital Care
online
๐Ÿ“ž โ‹ฎ
๐Ÿฅ Welcome to City Hospital! How can I help you today?
๐Ÿ“… Book Appointment
๐Ÿ”ฌ Lab Results
๐Ÿ’Š Prescription Refill
๐Ÿ›ก๏ธ Insurance Query
10:00 AM
Book Appointment
10:00 AM โœ“โœ“
Which speciality do you need?
โค๏ธ Cardiology
๐Ÿฆด Orthopaedics
๐Ÿ‘๏ธ Ophthalmology
๐Ÿ”ฌ General Medicine
10:00 AM
Cardiology
10:01 AM โœ“โœ“
Available cardiologists this week:

๐Ÿ‘จโ€โš•๏ธ Dr. Rajiv Sharma
MBBS, MD ยท 18 yrs exp
๐Ÿ“… Mon/Wed/Fri ยท 10โ€“1 PM
โญ 4.9/5 (312 reviews)

๐Ÿ‘ฉโ€โš•๏ธ Dr. Anita Verma
DM (Cardio) ยท 12 yrs exp
๐Ÿ“… Tue/Thu ยท 2โ€“5 PM
โญ 4.8/5
๐Ÿ“… Book Dr. Sharma
๐Ÿ“… Book Dr. Verma
10:01 AM
Book Dr. Sharma ยท Tomorrow morning
10:02 AM โœ“โœ“
โœ… Appointment Confirmed!
APPOINTMENT CONFIRMATION
DoctorDr. Rajiv Sharma
Date & TimeJun 4 ยท 10:30 AM
LocationOPD Block B, Room 12
Token#A-07
APT-2025-084721
I'll remind you 2 hours before. Please bring your previous reports!
10:02 AM
Type a message...
โžค
SCENARIO 01

Appointment Booking

Patients book doctor appointments by specialty with live slot availability from your Hospital Management System โ€” confirmation, token number, and reminders delivered instantly on WhatsApp.

HMS API Live Slots Auto-Confirm
๐Ÿ”Œ
Live HMS Integration
Slot availability pulled from your HMS (eMedics, Insta HMS, Practo, or custom system) in real time โ€” only available slots shown, bookings block immediately.
hms.getSlots(doctorId, date) โ†’ available[]
๐Ÿ“‹
Doctor Profile Cards
Each doctor shown with specialisation, years of experience, patient rating, and available days โ€” patients choose with full confidence.
๐Ÿ””
Appointment Reminders
Automated reminders 24h and 2h before the appointment โ€” reducing no-shows by up to 40%. Include directions and what to bring.
โ€น
๐Ÿฅ
City Hospital Care
online
๐Ÿ“ž โ‹ฎ
๐Ÿ“ฌ Your lab results are ready!
Processed: Jun 3, 2025 ยท 4:30 PM

Here's your summary:
COMPLETE BLOOD COUNT โ€” Ramesh K.
Haemoglobin13.8 g/dL (12โ€“17)
WBC Count11,200 /ฮผL (4โ€“10k)
Platelets2.3 lakh (1.5โ€“4.5L)
Glucose (F)94 mg/dL (70โ€“100)
โš ๏ธ 1 value outside range. Please consult Dr. Sharma.
4:31 PM
Can I download the full report?
4:32 PM โœ“โœ“
๐Ÿ“„ Full Lab Report โ€” CBC
๐Ÿ”— Download PDF โ†’
Digitally signed ยท Link valid 48 hours

Want to book a follow-up with Dr. Sharma?
๐Ÿ“… Book Follow-up
4:32 PM
Type a message...
โžค
SCENARIO 02

Lab Results

The moment lab results are available in the LIS, patients receive a WhatsApp notification with an inline summary and a secure PDF download โ€” no portal login, no waiting on hold.

LIS Integration Secure S3 Link Abnormal Alerts
๐Ÿ”ฌ
LIS Auto-Trigger
When the Lab Information System marks results as "verified", a webhook triggers the WhatsApp message automatically โ€” zero manual steps for lab staff.
lis.onResult(verified) โ†’ wa.sendReport(patientId)
โš ๏ธ
Abnormal Value Highlighting
Out-of-range values are highlighted in the inline summary with the reference range shown โ€” patients understand their results at a glance without medical training.
๐Ÿ“…
Follow-up Prompt
If any abnormal value is detected, the bot proactively offers to book a follow-up appointment with the referring doctor โ€” closing the care loop.
โ€น
๐Ÿฅ
City Hospital Care
online
๐Ÿ“ž โ‹ฎ
I need a refill for Metformin 500mg
11:00 AM โœ“โœ“
Found your prescription from Dr. Meera Nair (Endocrinology):

๐Ÿ’Š Metformin 500mg
Prescribed: Apr 10, 2025
Last dispensed: May 15, 2025
Next refill due: โœ… Eligible today

Shall I request a refill at the hospital pharmacy?
โœ… Yes, Request Refill
๐Ÿ“ž Speak to Pharmacist
11:00 AM
Yes, Request Refill
11:01 AM โœ“โœ“
โœ… Refill Requested!

๐Ÿ’Š Metformin 500mg ยท 30 tablets
๐Ÿ“ Pharmacy Counter 2, Ground Floor
โฑ๏ธ Ready in: ~30 minutes
๐Ÿ”— Digital prescription sent below

๐Ÿ“„ Download e-Prescription โ†’
11:01 AM
Type a message...
โžค
SCENARIO 03

Prescription Refill

Chronic care patients request medication refills without a hospital visit. Bot validates eligibility from prescription history, notifies the pharmacy, and sends a digital prescription on WhatsApp.

Pharmacy API Digital Rx Eligibility Check
๐Ÿ”Œ
Prescription History Lookup
Bot retrieves the patient's prescription history from the HMS, checks refill eligibility, validates dosage, and ensures the refill window is within the doctor's authorisation.
๐Ÿ’Š
Pharmacy Notification
The pharmacy system receives an automatic notification with the patient ID, medication, and quantity โ€” order queued before the patient even arrives.
pharmacy.queueRefill(patientId, rxId, qty)
๐Ÿ“„
Digital e-Prescription
A digitally signed e-prescription PDF is sent on WhatsApp โ€” valid for home delivery services, external pharmacies, or insurance reimbursement claims.
โ€น
๐Ÿฅ
City Hospital Care
online
๐Ÿ“ž โ‹ฎ
Is my surgery covered under insurance?
2:00 PM โœ“โœ“
I can check that. Please share your insurance policy number or TPA card number:
2:00 PM
Star Health ยท POL-SH-20240923-8812
2:01 PM โœ“โœ“
๐Ÿ›ก๏ธ Insurance Coverage Check

Insured: Priya Iyer
Policy: Star Health Gold
Sum Insured: โ‚น5,00,000
Available Balance: โ‚น4,20,000

โœ… Knee Replacement Surgery is covered
Network Cashless: Yes
Pre-auth Required: Yes (submit 48h before)

Want me to initiate the pre-authorisation request?
โœ… Initiate Pre-Auth
๐Ÿ“„ Coverage Documents
2:01 PM
Initiate Pre-Auth
2:02 PM โœ“โœ“
โœ… Pre-authorisation request submitted to Star Health TPA.

Ref: PA-2025-SH-44821
Expected approval: 4โ€“6 hours

I'll notify you as soon as it's approved!
2:02 PM
Type a message...
โžค
SCENARIO 04

Insurance Query

Patients verify coverage, check available balance, and initiate pre-authorisation requests for planned procedures โ€” all without visiting the insurance desk or making phone calls.

TPA Integration Pre-Auth Request Cashless Admission
๐Ÿ”Œ
TPA & Insurer Integration
Real-time coverage verification via TPA APIs โ€” Star Health, Medi Assist, Health India TPA, Vidal Health. Policy balance, procedure coverage, and network status checked instantly.
๐Ÿ“‹
Pre-Auth Automation
Pre-authorisation forms populated from HMS patient records and submitted to the TPA electronically โ€” removing the manual paperwork bottleneck at admission.
tpa.submitPreAuth(patientId, procedure, amount)
๐Ÿ””
Approval Notifications
When the TPA approves or rejects the pre-auth, a WhatsApp message is sent immediately to the patient and the hospital's billing team โ€” no checking required.
โ€น
๐Ÿฅ
City Hospital Care
online
๐Ÿ“ž โ‹ฎ
I have chest pain and shortness of breath since morning
8:15 AM โœ“โœ“
๐Ÿšจ Important: Please do not delay care.

Chest pain with shortness of breath can be a serious emergency. I strongly recommend:

1๏ธโƒฃ Call 108 immediately if pain is severe or spreading to arm/jaw
2๏ธโƒฃ Or go directly to the Emergency Room โ€” City Hospital, Gate 1, 24/7

๐Ÿ“ž Emergency: 1800-XXX-XXXX
๐Ÿš‘ Ambulance: 108

Is someone with you?
Yes, going to ER now
Pain is mild โ€” book appointment
8:15 AM
Pain is mild โ€” book appointment
8:16 AM โœ“โœ“
Understood. Given the symptoms, I recommend seeing a Cardiologist today โ€” not tomorrow.

Dr. Rajiv Sharma has an urgent slot at 10:30 AM today. Shall I book it?
โœ… Book 10:30 AM Today
8:16 AM
Type a message...
โžค
SCENARIO 05

Symptom Triage

A carefully designed symptom assessment that guides patients to the right care urgency โ€” emergency, urgent appointment, or routine consultation โ€” while never attempting to diagnose.

Emergency First Urgency Scoring Specialty Routing
๐Ÿšจ
Emergency Detection
Symptoms matching emergency red flags โ€” chest pain, stroke signs, severe bleeding, difficulty breathing โ€” always trigger immediate 108/ER direction before any other response.
๐ŸŽฏ
Specialty Recommendation
Based on symptom analysis, the bot recommends the most appropriate specialty โ€” cardiology, neurology, orthopaedics, dermatology โ€” and routes directly to booking.
โš–๏ธ
Medical Liability Safe
Bot consistently clarifies it is not providing medical advice or diagnosis. All responses include appropriate clinical disclaimers while still being genuinely helpful.
โ€น
๐Ÿฅ
City Hospital Care
online
๐Ÿ“ž โ‹ฎ
โฐ Medication Reminder โ€” 8:00 AM

Time to take your morning medications:

๐Ÿ’Š Metformin 500mg ยท 1 tablet โ€” with breakfast
๐Ÿ’Š Lisinopril 5mg ยท 1 tablet โ€” morning
๐Ÿ’Š Atorvastatin 10mg ยท 1 tablet โ€” morning

All taken?
โœ… Yes, taken!
โธ๏ธ Remind me in 30 min
8:00 AM
Yes, taken!
8:04 AM โœ“โœ“
โœ… Logged! Great consistency โ€” you've taken your morning meds 27 days in a row ๐ŸŽฏ

๐Ÿ—“๏ธ Next reminder: Tonight at 9 PM (Atorvastatin before bed)
8:04 AM
๐Ÿ“… Upcoming Follow-up Reminder

Your follow-up with Dr. Sharma is in 3 days โ€” Jun 6, 10:30 AM.
Please bring your latest BP and sugar readings.
9:00 AM
Type a message...
โžค
SCENARIO 06

Medication Reminders

Personalised medication reminders on WhatsApp improve adherence for chronic care patients โ€” with acknowledgement tracking, streak counts, and follow-up appointment alerts.

Scheduled Messages Adherence Tracking Opt-in TRAI Compliant
โฐ
Personalised Schedules
Each patient's reminder schedule is set by their doctor from the prescription โ€” morning/evening/night, specific timing, with food or without. Synced from HMS automatically.
๐Ÿ“Š
Adherence Tracking
Patient acknowledgements are logged. Doctors and care managers can view adherence reports โ€” and the bot sends escalation alerts if a patient misses 3+ consecutive doses.
adherence.log(patientId, med, taken: true)
โœ…
Opt-in / Opt-out
Patients explicitly opt into the reminder service. Opt-out via "STOP" is honoured immediately. Fully TRAI and WhatsApp Business Policy compliant.
โ€น
๐Ÿฅ
City Hospital Care
online
๐Ÿ“ž โ‹ฎ
EMERGENCY
3:22 PM โœ“โœ“
๐Ÿšจ EMERGENCY CONTACTS โ€” CITY HOSPITAL

๐Ÿš‘ Ambulance: 108 (Free ยท 24/7)
๐Ÿ“ž ER Direct: +91-80-XXXX-1234
๐Ÿ“ž Hospital Helpline: 1800-XXX-XXXX

๐Ÿฅ Emergency Ward:
Gate 1 ยท Open 24 hours

๐Ÿฉธ Blood Bank: +91-80-XXXX-5678
O+, A+, B+ available now

๐Ÿ’Š 24-Hour Pharmacy: Ground Floor

Share your location for ambulance dispatch?
๐Ÿ“ Share My Location
3:22 PM
Type a message...
โžค
SCENARIO 07

Emergency Contacts

In any emergency, a single trigger word delivers all critical hospital contacts instantly โ€” ambulance, ER, blood bank, 24-hour pharmacy โ€” with location-based ambulance dispatch.

Priority Routing Location Dispatch Always On
โšก
Instant Priority Response
Emergency trigger words โ€” "emergency", "accident", "heart attack", "unconscious" โ€” bypass all flows and deliver critical contacts within 1 second, ahead of any other processing.
๐Ÿ“
Location-Based Dispatch
Patient can share GPS location via WhatsApp โ€” bot forwards it to the ambulance coordination centre with the hospital name and patient contact details.
location.receive() โ†’ ambulance.dispatch(coords)
๐Ÿฉธ
Real-Time Blood Bank Status
Blood bank inventory queried in real time โ€” available blood groups displayed so families can plan donations or transfers without a phone call to the blood bank.
Architecture

How the Healthcare Bot Works

Every patient message is routed through a HIPAA-conscious pipeline that integrates with your HMS, LIS, and TPA systems.

HEALTHCARE BOT โ€” MESSAGE PROCESSING PIPELINE
๐Ÿง‘โ€โš•๏ธ
Patient Message
Text / Voice / Image
๐Ÿšจ
Emergency Check
Red-flag keywords
๐ŸŽฏ
Intent Classify
Appt / Lab / Rx / Ins
โš™๏ธ
Route Handler
HMS / LIS / TPA / Rx
๐Ÿ”Œ
Healthcare APIs
HMS ยท LIS ยท Pharmacy
๐Ÿ’ฌ
WA Response
< 2 sec
APPOINTMENT INTENT
Specialty selection โ†’ HMS slot query โ†’ doctor cards โ†’ booking โ†’ confirmation + reminder set
LAB INTENT
Patient verified โ†’ LIS query โ†’ result summary โ†’ abnormal flag โ†’ secure PDF link + follow-up prompt
INSURANCE INTENT
Policy lookup โ†’ TPA API coverage check โ†’ pre-auth initiation โ†’ approval notification
EMERGENCY INTENT
Red-flag word detected โ†’ immediate 108 + ER contacts โ†’ location-based ambulance dispatch
Proven Results

Transforming Patient Experience

70%
Inbound Calls Deflected to WhatsApp Self-Service
40%
Reduction in Appointment No-Shows via Reminders
4.8/5
Patient Satisfaction Score (Post-Interaction Survey)
24/7
Patient Access Including Nights, Weekends, Holidays
Go Live in 4 Steps

Live in One Business Day

1

Connect Your HMS

Provide API credentials for your Hospital Management System โ€” eMedics, Insta HMS, Practo, or custom. We configure slot availability, patient lookup, and appointment booking adapters.

  • HL7 FHIR / REST API support
  • Doctor roster and OPD schedules
  • Patient identity verification
2

Integrate LIS & Pharmacy

Connect your Laboratory Information System for result push notifications and your pharmacy system for prescription management. Each integration takes under 2 hours with our pre-built connectors.

  • LIS webhook for result-ready events
  • Prescription eligibility API
  • Blood bank inventory feed
3

Configure TPA & Insurance

Add your TPA integrations โ€” Medi Assist, Vidal, Health India, MD India, Star. Coverage verification and pre-auth submission flows are pre-built; just supply API credentials.

  • NHCX-compatible APIs
  • Pre-auth form templates
  • Claim status webhooks
4

Configure & Go Live

Set hospital name, logo, emergency numbers, departments, and language preferences. Activate the WhatsApp number and start sharing it on discharge slips, prescriptions, and your website.

  • QR code for WhatsApp opt-in
  • Multi-language support ready
  • Staff dashboard from day one

Ready to Deploy for
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